Our Guarantee & Warranty - Crestview Roofing Co Austin

The Crestview Roofing Co Austin Guarantee

We’ve been putting roofs over Austin heads since 2000, and we’ve learned something in those years: a guarantee only matters if it’s specific enough to hold up in court. Ours is. Every repair we make is covered by our 365-Day Done Right Promise, which means if a covered repair fails within a full year, we come back and fix it at no charge. No negotiation. No runaround. No “that’s not covered” phone tag. You also get a written price before any work starts, a written guarantee on every repair, and before-and-after photos so you can see exactly what we did. Dylan Pace, Owner, put this structure in place because he believes a roofing company should be accountable to the person writing the check.

Call (254) 587-6371

What’s Covered

• Workmanship on every repair, for 365 days. If the repair we make doesn’t hold, we return and correct it at no charge, including a free second visit.
• Written pricing before any work begins. You’ll see the number before we start, and that number is the number on the invoice, not a starting point.
• Before-and-after photo documentation. We photograph the problem, the repair, and the finished result so you never have to climb a ladder to verify our work.
• Background-checked, uniformed technicians. You’ll know exactly who is arriving at your home before they pull into the driveway.
• Cleanup after the job. Roofing creates debris. We remove nails, shingle remnants, and old flashing from your yard and walkways before we leave.
• Manufacturer-backed materials. We install and repair using GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral materials, so the products carry their own manufacturer warranties on top of our workmanship promise.

Our Satisfaction Promise

If something isn’t right, we make it right. That’s the whole promise, and it’s not a slogan. Here’s how the process actually works. You call (254) 587-6371. A live person answers, any hour of the day or night. You tell us what’s wrong. We schedule a return visit at a time that works for you, and you get a live trackable arrival time under The Relay Standard, which is the booking and documentation system we’ve used since day one. When the technician arrives, they re-inspect the repair, compare it against the before-and-after photos from the original job, and identify what failed. If it’s a covered repair under the 365-Day Done Right Promise, the fix costs you nothing. Not a service fee. Not a materials charge. Zero. We put this promise in writing on every single repair, at no extra cost, because a verbal guarantee isn’t worth the breath it takes to say it. If you’re not satisfied with how something looks, how a repair holds, or how the job site was left, you call us. We come back. No charge for the second visit if the repair failed. That’s the promise, plain and simple.

Licensed & Insured Backing

Anyone can print a guarantee on a flyer. The thing that gives a guarantee teeth is whether the company behind it is properly credentialed. Crestview Roofing Co Austin is licensed in Texas and carries insurance and bonding, which protects you in two ways. First, if something goes wrong on the job site, you’re not left holding the bag. Second, licensing means we answer to the state, not just to ourselves. We follow Texas roofing codes and standards because our license depends on it. When you hire us, you’re not gambling on a day-labor crew with a ladder and a truck. You’re hiring a company with a legal obligation to do the job correctly, and a paper trail through state regulators to back that up. Dylan Pace, Owner, has maintained these credentials because a guarantee without licensing is just a suggestion.

Why We Put It in Writing

Roofing has a reputation problem. Homeowners in neighborhoods like Mueller, Hyde Park, and Circle C have all heard horror stories: a guy knocks on the door after a hailstorm, takes a deposit, patches a few shingles, and disappears. When the leak comes back, so does the silence. We built Crestview Roofing Co to be the opposite of that story. Our 365-Day Done Right Promise exists because we got tired of watching Austin homeowners pay twice for the same repair. We put the terms in writing because a written guarantee is the only kind that means anything to a lawyer, to a small-claims judge, or to you when you’re standing in your kitchen at 2 a.m. watching water drip through the ceiling. The number on the written price is the number on the invoice. The repair is covered for 365 days. The second visit is free if it fails. Nothing gets left to interpretation, and nothing gets left to chance.

How Our Guarantee Works With Manufacturer Warranties

Here’s something most roofing companies don’t explain clearly: there are two layers of protection on a new roof or repair. The first is the manufacturer warranty on the materials themselves. GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral all stand behind their shingles, underlayment, and accessories with their own terms. The second is our workmanship guarantee. If a shingle fails because of a manufacturing defect, the manufacturer handles it. If a repair fails because of how it was installed, we handle it under the 365-Day Done Right Promise. We’re happy to walk you through which warranty applies to which material on your specific roof, because honestly, warranty language is dense and most homeowners never read the fine print until they need to use it. Call (254) 587-6371 if you want to talk through what’s covered on your roof and what isn’t. We’ll tell you straight, even if the answer is “that’s no longer covered.” Better to know now than find out during a storm.

What We Don’t Ask You to Take on Faith

Some guarantees require trust. Ours requires verification. Every job we do includes photo documentation of the problem before we start, the work in progress, and the finished result. You get the photos. You keep them. If a repair fails six months later, we’re not arguing about what the original problem was. We’re looking at the same photos you have. That’s The Relay Standard, and it’s built into how we operate. Every job gets a written price before work starts. Every job gets a digital invoice sent by text. Every repair gets a written guarantee included at no cost. You don’t have to ask for any of this. It’s just how we work. The point of a roof is that you don’t think about it until it leaks. The point of our guarantee is that when it does leak, you don’t have to think about who to call or whether they’ll show up. You call us, we answer, and we make it right. That’s what we stand behind.

Written by Dylan Pace, Owner at Crestview Roofing Co Austin, serving Austin since 2000.